General FAQs

Q: Under what circumstances does a facility receive a deficiency and or citation?

A: When an investigation through observation, interviews, and clinical record review determine that a deficient practice (State or Federal violation) occurred.

Q: What is a Priority 1 complaint?

A: A Priority 1 complaint involves a threat of imminent danger of death or serious bodily harm. Example: Transfers/Discharges; Allegation of suspected abuse without removing the perpetrator during the investigation. This type of complaint is investigated within 24 hours after the complaint is received.

Q: What is a Priority 2 complaint?

A: All other complaints that are not Priority 1. This type of complaint is investigated 24 hours to 10 working days after the complaint is received.

Q: What is the protocol if a complainant wants to accompany the evaluator during the complaint investigation?

A: Complainants are prohibited from: Using cameras, video cameras and tape recorders, participation in interviews, reviewing health records or other confidential materials, the exit conference.